Leadership Skills for a Career in Human Resources

Why effective leadership skills are essential in HR

Leadership skills for a career in human resources

Emotional intelligence is a key HR skill

  • Only 18% of respondents strongly agree that their organisation has integrated EI into its culture
  • 37% versus 8% of emotionally intelligent companies report significantly stronger customer experiences and higher levels of customer loyalty (40% versus 12%) and customer advocacy (31% versus 8%)
  • 64% of emotionally intelligent companies have high levels of accountability and risk tolerance
  • Almost 70% of companies measure employee satisfaction. Only 10% assess EI skills on a company-wide basis

Emotional intelligence gives a career in human resources lasting power

Ethical standards and clear communication are ranked highest

Human resource leadership qualities include cultural fluency

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